Do you think if I blogged about CHMack they might respond a little quicker? I mean, they drag the severance negotiations for weeks, and then when an agreement has been made and papers signed….suddenly no one can be found and the severance check is just floating around in la-la land. Typical.
They need to read Pete Blackshaw’s book titled “Satisfied Customers tell 3 People, Angry Customers tell 3,000″.
I think employees, current and former, should be considered Customers and treated accordingly.
The internet is too powerful a tool to be ignored. Think You-Tube, Blogs, Twitter, Txt Msgs…you name it. You never know who’s on the other end reading a blog….future customer, future investor, future employee…who may read a blog and decide not to get involved with a company without integrity or for whatever reason the blogger has written about.
I recently had lunch with a friend who works for a very high-profile company. His company has a department and their sole responsibility is to search the blog sites, Twitter feed, any and all social media tools for information being said about his company. The company responds, makes comments on the sites and basically either does damage control or thanks the author for a positive review.
Its okay if you make a mistake. Its even better if you admit it and put forth energy to make sure it doesn’t happen again.
They are seriously making a mistake by ignoring the situation.
Filed under: Daily Life | Tagged: case mangement solutions, ch mack, charles h. mack, chmack
